FAQ
111 casino FAQ — Account, Deposit and Mobile
From opening an account to making a deposit, login issues to playing on mobile — answers to your most frequently asked questions are all here in English.
৳500
Minimum Deposit
24/7
Live Chat Support
1 Hour
Typical Withdrawal Time
This page contains detailed answers to more than 21 questions about account verification, depositing via bKash and Nagad, username and password issues, and playing on the Android and iOS apps at 111 casino. Click the arrow next to any question to see the full answer. Reading the terms and conditions on the site can also clarify many points. Gaming on this site is not applicable for anyone under 21 years of age.
Table of Contents — Jump to Section
Verification
Account Verification
What you need to know to confirm your identity
The main purpose of account verification is to confirm each player's identity and prevent unauthorised use. 111 casino wants to make sure you are genuinely 21 years of age or older and that the account belongs to you. This process also protects your money — especially at the time of withdrawal. It is a standard identity verification method used internationally.
111 casino may send you a verification request at the time of your first large withdrawal or within a few days of registration. Verification may also be requested if any unusual activity is noticed on your account. Verification is also required to claim birthday rewards.
For identity verification at 111 casino, a National ID card (NID), passport, or driving licence is accepted. A recent bank statement or utility bill may also be required for address verification. All documents must be clear and legible — blurry or cropped images are not accepted.
If your documents are rejected, first read the reason for rejection carefully. Rejection usually happens when the image quality is poor or the information does not match. Take a photo in good lighting and resubmit. If the problem persists, contact 111 casino's 24/7 live chat — the support team can assist you in Bengali.
Yes. 111 casino uses SSL encryption, so uploaded documents are fully secure. Your personal information is never sold or shared with third parties. To learn more about privacy, read the privacy policy. Once verification is complete, your documents are stored on a secure server.
Deposit
Deposits
Deposit methods and solutions to common issues
You can deposit at 111 casino using bKash, Nagad, Rocket, and bank transfer. For bank transfer, deposits can be made through major Bangladeshi banks such as Dutch Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit amount across all methods is ৳500.
Log in to your 111 casino account, go to the deposit section, and select bKash. Enter the amount (minimum ৳500) and follow the on-screen instructions. Complete the payment through the bKash app or USSD code. Once the transaction is successful, the balance is normally added to your account within a few minutes.
Yes, Nagad deposits are fully supported. Log in to your 111 casino account, go to the deposit option, and select Nagad. Send the payment from the Nagad app to the designated account number and save the reference number. The minimum deposit amount across all methods is ৳500.
First check the SMS confirmation from your bKash, Nagad, Rocket, or bank to confirm the payment actually went through. If the payment was successful but the balance has not appeared after 30 minutes, contact 111 casino live chat with your transaction ID. The support team will verify and resolve the issue promptly.
111 casino does not add any extra charges on deposits. However, bKash, Nagad, Rocket, or your bank may apply their own transaction charges according to their policies. It is a good idea to check your mobile banking app for charge details before making a deposit.
The minimum deposit amount across all methods at 111 casino is ৳500. With this amount deposited, you can play slot games and all other game categories. A 100% welcome bonus is available on your first deposit, up to a maximum of ৳5,000 — for example: deposit ৳1,000 and ৳1,000 bonus is added, giving a balance of ৳2,000 with a wagering requirement of ৳1,000 × 25 = ৳25,000.
Account
Account and Login
Questions about registration, password, and profile
To register at 111 casino, go to the login page on the site and select the "New Account" option. Fill in the form with your username, password, email, and mobile number. Once OTP verification is complete, your account will be created. Please note that no one under the age of 21 can open an account.
No. Under 111 casino's rules, each player may hold only one account. If multiple accounts belonging to the same person are found, they may be closed and bonuses cancelled. If you have a problem with an existing account, contact support rather than opening a new one.
Click the "Forgot password?" link on the login page. Enter the email address or mobile number you used during registration — an OTP or recovery link will be sent. When setting a new password, use at least one uppercase letter, one number, and one special character to keep your account secure.
A username must generally be between 6 and 20 characters and may only use English letters and numbers. A password should be at least 8 characters long and contain uppercase and lowercase letters, numbers, and special characters. Avoid easily guessable passwords such as 123456 or your date of birth.
To change your email or mobile number after registration, you need to contact 111 casino support, as this information is tied to identity verification. Language preferences or notification settings in your profile can be changed directly from the account dashboard. Keeping your details accurate is important at the time of withdrawal.
Mobile
Mobile Use
Android and iOS apps and playing in the browser
111 casino has separate Android and iOS apps available through official channels. The app generally runs well on modern smartphones. You can find full details about the 111 App. If you are using an older operating system, it is best to update it.
Both the 111 casino Android APK and iOS app are available through official channels. It is best not to download from anywhere other than official sources, as files from third-party sources may carry security risks. Information about the 111 APK is also available on the site.
Yes, you can access 111 casino directly from Chrome, Firefox, or Safari without the app. The site is built with a mobile-friendly design, so all features work properly on small screens as well. With a fast internet connection, live casino, slots, and sports betting are all easy to use in the browser.
If the connection is lost, the result of the current round is saved on the server — the integrity of the game is maintained. Once you reconnect, log in and check whether your balance has been updated. This protection applies to any game, whether slots or live casino. If there is an issue, contact support and they will confirm it by checking the transaction log.
Yes, depositing and withdrawing via bKash, Nagad, or Rocket on mobile is completely safe. 111 casino uses SSL technology so your transaction data is encrypted. It is even better to transact using mobile data or a trusted network rather than public Wi-Fi. Withdrawals are generally processed within 1 hour.
Did not find your answer? Talk to us directly
For anything not covered in this FAQ, ask the 111 casino support team directly. Assistance is available in Bengali and English 24 hours a day, 7 days a week.
Contact Options
24/7 Live Chat
Click the live chat button at the bottom right of any page on the site. A response in Bengali is usually received within a few minutes — support is provided for any matter including accounts, deposits, or verification.
Email Support
For detailed issues or when you need to attach documents, contact us by email: [email protected] — emails written in Bengali are also answered.
Responsible Gaming Advice
If you need help with gaming controls or setting limits, the support team is here to assist. Full details are available on the responsible gaming page. Applicable for ages 21 and above.