Responsible Gaming Guidelines at 111 casino
Gaming should remain a source of enjoyment — not a cause of stress or anxiety. 111 casino is here to support every player in keeping it that way.
Why Responsible Gaming Matters
Online casino and sports betting are a form of entertainment for many people. But when control over gaming is lost, it can lead to financial harm, family problems, and mental stress. 111 casino believes every player can game in an informed and controlled way — and creating that opportunity is our responsibility.
Responsible gaming means more than keeping track of your money — it means staying aware of your emotions, time, and circumstances. Set limits that work for you and stay within them. At 111 casino, we provide all the tools you need to do that.
Our Terms and Conditions page details player rights and responsibilities. It is wise to read them carefully before making any decisions. Under our Privacy Policy, your personal information is kept secure, and sensitive matters such as self-limit or self-exclusion are handled with complete confidentiality.
Tools for Setting Your Own Limits
111 casino offers several self-control features so you can manage your own gaming.
Set a daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately.
Set a maximum duration for continuous play. When the time is up, the system automatically ends the session.
If losses reach a set amount, your account is automatically suspended temporarily, helping you avoid larger losses.
You can choose to exclude yourself from bonus offers and play only with your own real money.
If you want to take a short break, you can temporarily suspend your account for anywhere from 24 hours to several weeks.
If you feel you need a longer break, self-exclusion allows you to deactivate your account for an extended period.
To activate these tools, go to the "Responsible Gaming" section in your account settings, or contact us directly via 24/7 live chat. A self-exclusion request is generally processed the same day, and all marketing communications are also stopped for that period.
Warning Signs
If you notice any of the following signs in yourself, pause and seek help.
You are putting more money into the casino than your monthly spending budget allows, or you are borrowing money to place bets.
You are spending far more time gaming than planned and find it hard to stop.
You are repeatedly placing larger bets in an attempt to recover previous losses.
You are increasingly hiding your gaming activity from family or friends.
You experience excessive anger, frustration, or restlessness when you cannot play or when you lose.
Gaming is reducing your focus at work, increasing absences, or disrupting your studies.
Steps to Help Yourself
Recognising the problem is the first step toward a solution. If you feel gaming is getting out of control, act without delay. Be honest with yourself and acknowledge the situation. This is not a sign of weakness — it takes courage.
Sometimes someone close to you — a family member or a trusted friend — can see the situation more clearly. Talk to them openly. Asking for support is an important step and can greatly speed up your recovery. Consulting a professional counsellor can also be very effective — mental health specialists are specially trained in this area and can guide you according to your situation.
111 casino offers support in both Bengali and English via 24/7 live chat and email. Our support team is ready at any time to help you with account limit changes, taking a break, or self-exclusion.
Our FAQ page has detailed answers to common questions about self-limits and self-exclusion. If you cannot find an answer there, contact us directly.
Where to Find Support
If you or someone close to you needs help, use these options.
Use our 24/7 live chat for any issue. Support is available in both Bengali and English, and responsible gaming matters are handled with full confidentiality.
You can contact us directly by email. Address: [email protected] — please describe your concern clearly in your message so the right team can respond quickly.
Talk to the people close to you. Support from family can be the most effective way to reduce stress and stay on the right track.
For issues with excessive dependence on gambling, consulting a mental health specialist or counsellor is the most effective step. Mental health departments at various hospitals in Bangladesh provide this service.
Join a mutual support group that helps people overcome problem gambling. Hearing about others who have faced the same struggles can be a source of strength.
111 casino's Commitment
- No one under 21 will be allowed to open an account or play — age verification is mandatory.
- Self-exclusion requests will be processed without delay and all marketing communications will be stopped completely.
- Once a betting limit or time limit is set, there will be no way to bypass it.
- When responsible gaming support is requested, our support team will always assist in a neutral, non-judgmental environment.
- If a problematic gaming pattern is identified, our team may reach out proactively.
- All transactions are secured with SSL encryption, and deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer are safe.
When gaming becomes more than enjoyment, it is time to stop. 111 casino respects and supports that decision to stop. To learn more about our policies, responsible gaming commitment, and player protection, read the About Us page.
Responsible Gaming FAQ
Answers to frequently asked questions are provided below.