111 casino Terms and Conditions

1 General Provisions

1.1 Definitions and Scope

In these terms and conditions, "Platform" refers to 111 casino's website, mobile application, and all related digital services. "User" or "Member" refers to any person who accesses the platform using a registered account. "We" or "Company" refers to the authority operating 111 casino.

1.2 Changes to Terms

111 casino reserves the right to update these terms and conditions at any time. Continued use of the platform after any changes will be considered acceptance of the new terms. For significant changes, members will be notified through their registered contact details where possible.

1.3 Applicable Rules

The company's own policies will apply when interpreting and enforcing these terms. In the event of any dispute, internal resolution will be attempted first. For more information, learn more about 111 casino.

2 Account Registration and Eligibility

2.1 Age Requirement

Users must be at least 21 years old to open an account at 111 casino. The age information provided at registration must be accurate. The company may request proof of age verification at any time, and accounts may be suspended or closed if adequate proof is not provided.

2.2 One Account Policy

Each individual may operate only one account. If multiple accounts are found under the same person, all accounts will be closed and any bonuses earned may be forfeited.

2.3 Accuracy of Information

All information provided at registration must be accurate, complete, and up to date. If any false information or discrepancy is found in the name, mobile number, email, or payment details, withdrawals may be restricted until the account is verified.

2.4 Account Security

It is the member's responsibility to keep their login credentials (username and password) completely confidential. If unauthorized access to the account is suspected, the support team must be notified immediately. The company will not be held responsible for third-party activity if the member has shared their own login details.

3 Deposit and Withdrawal Policy

3.1 Deposit Methods and Limits

111 casino currently accepts deposits via bKash, Nagad, Rocket, and bank transfer (e.g. BRAC Bank, Dutch-Bangla Bank). The minimum deposit amount is ৳500. Please provide accurate details and amounts when depositing — incorrect information may cause delays.

3.2 Withdrawal Methods and Processing Time

Withdrawals can be made via bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500. Approved withdrawals are generally processed within 1 hour. Account verification must be completed before submitting a withdrawal request.

3.3 Account Verification

Identity verification (KYC) may be required before the first withdrawal or when a certain amount is exceeded. Members may be asked to provide a government-issued ID and, where applicable, proof of ownership of the payment method. Withdrawal requests may be on hold until verification is complete.

3.4 Suspicious Transactions

If any transaction appears unusual or suspicious, 111 casino may temporarily hold it for review. The company reserves the right to take legal action against any account found to be involved in money laundering or fraud.

4 Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 will add ৳1,000 in bonus, bringing the total balance to ৳2,000, and a 25x wagering requirement on the bonus — meaning ৳25,000 — must be completed before the bonus winnings can be withdrawn. Fulfilling this requirement is mandatory.

4.2 Other Promotions

Each promotional offer has its own wagering requirements, validity period, and minimum deposit limit. Details of each promotion are provided on the offer page. Multiple bonuses cannot be combined at the same time unless explicitly stated.

4.3 Bonus Abuse

If evidence of bonus abuse or manipulation is found, the relevant bonus and any winnings derived from it will be cancelled. The company reserves the right to modify, suspend, or cancel any promotion.

5 Gaming Rules and Fair Play

5.1 Game Rules

Each game has its own rules, which can be found on the relevant game page. Separate rules apply to each category — slots, live casino, baccarat, roulette, and sports betting. If a technical issue occurs during a game, the result of that round may be voided.

5.2 Technical Errors

If a game is left incomplete due to server outages, network issues, or game software problems, the company reserves the right to refund the bet or void it. Incorrect payouts displayed due to technical errors will not be honoured.

5.3 Cheating and Unauthorized Software

The use of any bots, automated software, cheating tools, or strategies against the platform is strictly prohibited. If such activity is detected, the account will be immediately closed and the balance may be forfeited.

6 Prohibited Activities

The following activities are strictly prohibited at 111 casino:

• Opening an account using a false or another person's identity.
• Conducting fraudulent transactions through payment methods.
• Using multiple accounts for the purpose of bonus manipulation.
• Attempting to gain unauthorized access to other members' accounts.
• Any attempt to bypass the platform's security systems.
• Threats, harassment, or abusive behavior — through chat or any other means of communication.
• Placing bets on behalf of third parties or operating a bet management business.

If any of the above activities are detected, the company reserves the right to permanently close the account and take legal action if necessary.

7 Privacy and Data Protection

111 casino places the highest importance on protecting members' personal information. The platform uses SSL encryption and secure servers. For a detailed description of how your information is collected, stored, and used, please read our Privacy Policy. Personal information is not shared with third parties, but may be shared with relevant authorities when required by law or for security purposes.

7.1 Cookie Policy

Cookies are used to keep the platform running properly. By using the site, you consent to the use of cookies. Disabling necessary cookies may cause some services to not function correctly.

8 Responsible Gaming

111 casino believes in responsible gaming. Gaming is a form of entertainment — it should not be treated as a source of income. We offer members the ability to set deposit limits, take breaks, or temporarily close their account if needed. If you or someone you know has a gaming problem, please visit our Responsible Gaming section — detailed information on setting limits and getting support is available there.

8.1 Self-Exclusion

Any member can request a temporary or long-term break on their account through 24/7 live chat. Once a self-exclusion request is submitted, access to the account will be restricted for that period.

9 Support and Dispute Resolution

9.1 How to Reach Support

111 casino's support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Contact can be made via live chat and email. Support team email address: [email protected]

9.2 Filing a Complaint

If you have an objection regarding a transaction, game result, or bonus, you must notify the support team in writing within 72 hours of the incident. Include your account number, date, amount, and a detailed description in the complaint.

9.3 Resolution Process

After reviewing a complaint, the company will communicate its decision within a reasonable time. If either party is not satisfied with the decision, a resolution will be attempted through discussion. The company's final decision will be considered binding.

For answers to common questions, visit our FAQ section — answers to common questions about deposits, withdrawals, bonuses, and accounts can be found there.

10 Limitation of Liability

111 casino provides gaming services on an "as is" basis. The company will not be held liable for:

• Losses caused by internet disconnection or issues with the user's device.
• Delays or failures by third-party payment processors.
• Losses resulting from login credentials being exposed due to the member's own negligence.
• Service disruptions caused by force majeure events (natural disasters, political unrest, etc.).

Under no circumstances will the company's total liability exceed the actual balance held in the member's account.

11 Account Closure and Termination

11.1 Closure at Member's Request

Any member may contact the support team at any time to request closure of their account. Any pending bonus wagering at the time of closure will be cancelled, but the actual balance may be withdrawn.

11.2 Closure Initiated by the Company

In the event of a breach of these terms or if fraudulent activity is detected, 111 casino may close the account without prior notice. In such cases, bonuses and any suspicious winnings in the account may be forfeited.

11.3 Inactive Accounts

An account may be marked as inactive if there has been no login or transaction for 12 consecutive months. The company will issue a separate notice regarding the balance of inactive accounts.

12 Intellectual Property and Content

All content on the 111 casino website — logos, images, text, graphics, and software — is the property of the company or its respective licensors. Reproducing, distributing, or using this material for commercial purposes without written permission is strictly prohibited. Game software is owned by Pragmatic Play, PG Soft, Evolution, JILI, and other providers, and is operated under their own terms and conditions.

13 Severability and Entirety of Terms

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain fully in effect. These terms and conditions constitute the entire agreement between 111 casino and the member, and replace any previous oral or written discussions. The company's failure to enforce any term on one occasion will not be considered a waiver of that term.